Terms and Conditions

ABOUT US

Our Contact details: Plant Service (Gateshead) Ltd. T/A Prestige Seating Technology River Drive, South Shields, Tyne and Wear NE33 1LH Phone: 0191 456 6209 Fax: 0191 427 1118 Email: sales@pstseating.com VAT Registration Number: 177789294 Company Registration Number: 899109

GENERAL

The use of this website and access to all the services provided are subject to all of the following terms, conditions and notices. We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website. It is your responsibility to read the Terms and Conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.

MAKING A PURCHASE

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you wish to change the quantities in your cart then click 'View Cart', change the quantity and click 'Update' prior to check out.

We accept credit & debit cards in the form of Visa, Mastercard, Switch, Solo, Maestro, Delta, Paypal, Electron and American Express. You may also call our sales line on 0191 456 6209

When confirmation of the order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

PRIVACY POLICY

Our privacy policy, which sets out how we will use your information, can be found below on the Privacy Policy. By using this website, you consent to the processing described therein and warrant that all the data provided by you is accurate.

GUARANTEE

We guarantee your satisfaction. All of our products come with an easy return 14 day no quibble guaranteeand all products come with their own guarantee. Please see below for our Returns Policy.

TAX CHARGES

For orders made from the UK or the European Union. All product prices shown include VAT at the 20% Rate.

ORDERS

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions. The confirmation stage sets out the final details of your order. Following this, we will send you an order acknowledgment e-mail detailing the products you have ordered followed by your invoice. Please note that this e-mail is not an order conformation or order acceptance from us. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or have cancelled it.

DELIVERY

Delivery is FREE for all orders within UK mainland and is delivered within 4 weeks, between 9am and 5pm Monday to Friday. Our main courier is City Link. All deliveries to mainland UK are FREE If you have any queries please don't hesitate to contact us on 0191 456 6209 At present we are now able to dispatch to certain countries Worldwide. - Please call 0191 456 6209 for more information on overseas shipping costs. In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 14 days of the date of delivery in order for us to arrange a replacement. Warranties by ourselves concerning faulty or damaged goods do not in any way exclude the statutory rights of the customer under the Sale of Goods Act. We will in turn be responsible for the shipping costs to you if the goods are faulty during this period. We aim to manufacture and deliver goods to destinations within mainland UK within 4 week using our nominated courier once they have been dispatched by ourselves. However, we cannot be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time we quote for that item, please contact us on 0191 456 6209. We will endeavour to inform you if we become aware of an unexpected delay. We will try to ensure that you receive you order, as quickly as possible, or if you wish you may cancel your order and we will refund you any money which you have paid so long as the goods are awaiting dispatch by ourselves.

DELIVERY DATE

All chairs are manufactured to order and you will always be emailed giving you details of the anticipated delivery date.

PRICING AND AVAILABILITY

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices displayed on the site are inclusive of VAT. We offer FREE Delivery for all UK mainland customers as standard; Any additional upgrade charges are clearly displayed where applicable and included in the 'Total Cost'.

PAYMENT

Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

DISCOUNT CODES

Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

RETURNS POLICY

Your rights to return goods are protected under the Consumer Contracts Regulations 2013 which can be found at www.hmso.gov.uk Returns are easy. You can return goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange - this does not affect your statutory right to cancel. There will be no charge for returns if the goods are deemed faulty. If you have a change of heart and decide you have ordered the wrong product we can arrange a pick up for you. This is done at cost which is £10 per box for mainland UK - (please note - alot of chairs are packaged 2 in a box). If you are unsure of the exact price please do not hesitate to contact us on 0191 456 6209 .For returns, whereby you have ordered the wrong product or had a change of heart - all we ask is that the items are unused, unassembled condition and in its original packaging in a saleable condition. Please take reasonable care of the items whilst they are in your possession and any repackaging of items must also be done with due care and attention. If you would like to contact us via email, please e-mail us at sales@pstseating.com, we will endeavour to respond within 24 hours to all questions, problems and queries.

Upon cancellation of the order we will give you a full refund of the amount paid or an exchange credit as required.

As an addition the rights to return the goods to us will not apply in the following circumstances, however this does not affect the statutory right to cancel:-

  • In the event that the product has been used - unless the product is faulty
  • In the event that the product has been assembled - unless the product is faulty
  • To any products that we have made or customised specifically for you
  • The items were ordered especially for yourself from our supplier

RIGHT TO CANCEL

You have the right to cancel the purchase of an item without having to give a reason at any time within the "cooling off period" of 14 working days, beginning on the day after you receive the goods. Please notify us of your cancellation in writing or in another durable medium to our contact address.

Cancellation Consequences

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You can either send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. Alternatively we can collect the goods from you. This service is offered at a standard charge of £10 per box for mainland UK. You must make the goods available for collection. For further arrangements we will contact you. Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised or which by reason of there nature can not be returned. These goods are all marked Special Order both on the listing page in orange text under the product and also on the product detail page, next to the price.

WEEE REGULATIONS

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS). You can tell which products are classed as WEEE by the crossed wheelie bin logo that is displayed on the product. This logo is a sign to discourage the unofficial disposal of the item.To find more information on WEEE recycling and to locate your nearest recycling centre please visit www.recycle-more.co.uk.

OWNERSHIP OF RIGHTS AND INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights and all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. All rights on this website are owned by Prestige Seating Technology. The website is for personal and non commercial use only. Any attempt to copy, store or share content and information for commercial purposes is strongly prohibited. You must not attempt (and agree not to assist or facilitate any third party to attempt) to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works from this website.

DISCLAIMER OF LIABILITY

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Prestige Seating Technology and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Prestige Seating Technology liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

LAW AND JURISDICTION

These Terms and/or your use of the Site shall be governed by and construed in accordance with English law and the English Courts shall have exclusive jurisdiction over any dispute which may arise.

DATA PROTECTION

The sole purpose of the site is to enable people to make purchases of products from Prestige Seating Technology over the internet. Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. For more specific information on the Data Protection Act please contact the Information Commissioners Office.